Privacy Policy

App: Edxel (Home Tutor App)
Owner / Trade Name: Gadnova Systems Ltd (“Gadnova”, “we”, “our”, or “us”)
Effective Date: [EFFECTIVE DATE]

This Privacy Policy explains how Edxel collects, uses, discloses, and safeguards personal data when parents/guardians (“Parents”), students/children (“Learners”), and tutors (“Tutors”) use our mobile app, websites, and related services (collectively, the “Services”).

Quick Navigation

• 1. Who We Are
• 2. Scope
• 3. Data We Collect
• 4. How We Use Data
• 5. Legal Bases
• 6. How We Share Data
• 7. Data Retention
• 8. Security
• 9. Children’s Privacy
• 10. International Transfers
• 11. Your Rights & Choices
• 12. Cookies & Similar Technologies
• 13. Payments
• 14. Marketing & Communications
• 15. Changes to This Policy
• 16. Contact Us

1) Who We Are

Edxel is a home tutoring platform owned and operated by Gadnova Systems Ltd, doing business as “Gadnova”. We connect Parents with vetted Tutors for home lessons.

Business Address: 4 olorufemi street, Igando-Lagos
Email: support@gadnovaltd.com
Phone: 23470000

2) Scope

This Policy applies to personal data processed when you access or use the Services, contact our support, engage with our marketing, or interact with us in any other way. By using the Services, you agree to the practices described here.

3) Data We Collect

A. Data You Provide

• Account & Profile: Name, email, phone number, address, password, profile photo, preferred subjects, class/grade, availability, language, biography.
• Verification: For Tutors: ID documents, certifications/qualifications, academic history, background info; for Parents: identity or relationship confirmation (where required).
• Booking & Usage: Session requests, schedules, locations for in-person lessons, lesson notes, feedback, ratings, dispute info.
• Support: Messages, attachments, and other communications with our team.
• Payments: Billing address and transaction references (processed via payment providers; see Payments).

B. Data Collected Automatically

• Log Data: IP address, device IDs, operating system, app version, timestamps, crash logs.
• Usage & Analytics: Pages/screens viewed, features used, referral source, clickstream, session duration.
• Location: Approximate or precise location if you allow location permissions for features like nearby tutor matching or in-person session logistics.

C. Data from Third Parties

• Identity/verification vendors (e.g., KYC/ID checks), background screening services (where legally permitted).
• Payment processors for fraud prevention and payment status.
• Communication & analytics providers for messaging, push notifications, app analytics, and crash reporting.

4) How We Use Data

• Provide, operate, and improve the Services, including matching Parents/Learners with Tutors and managing bookings.
• Verify identities and qualifications; ensure platform integrity and safety.
• Process payments, invoices, refunds, promotions, and wallets/credits (if applicable).
• Personalize experiences, recommendations, and search results.
• Communicate about accounts, lessons, changes to terms/policies, and support requests.
• Send marketing communications (with consent or where permitted) and measure their effectiveness.
• Monitor, prevent, and detect fraud, misuse, and suspicious activity.
• Comply with legal obligations and enforce our Terms.

5) Legal Bases

Where applicable (e.g., under GDPR/UK GDPR), we rely on one or more of the following legal bases:

• Contract: Processing necessary to provide the Services you request.
• Consent: For certain features (e.g., marketing, precise location, cookies where required). You can withdraw consent at any time.
• Legitimate Interests: To secure our platform, improve Services, prevent fraud, and support customer needs.
• Legal Obligation: Compliance with laws and regulatory requirements.

We also aim to comply with Nigeria’s NDPR and similar regulations where applicable.

6) How We Share Data

• Between Users: Limited profile/booking info is shared so Parents and Tutors can coordinate lessons.
• Service Providers: Hosting, analytics, communications (email/SMS/push), ID verification, background checks (where permitted), and payment processing. These parties process data per our instructions.
• Legal & Safety: To courts, regulators, or law enforcement, if required, or to protect rights, safety, and integrity of the platform and its users.
• Business Transfers: In mergers, acquisitions, or asset sales, data may be transferred as part of the transaction.

7) Data Retention

We retain personal data for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements. We may anonymize data for analytics and product improvement.

8) Security

We implement administrative, technical, and physical safeguards designed to protect personal data. However, no method of transmission or storage is completely secure. Please keep your account credentials confidential and notify us of any suspected unauthorized activity.

9) Children’s Privacy

Edxel is used by Parents/guardians on behalf of Learners. We do not knowingly collect personal data directly from children without verifiable parental consent. If you believe a child provided data to us without proper consent, contact us at [PRIVACY EMAIL] and we will take appropriate steps.

10) International Transfers

We may process and store data in countries outside your own. Where required, we implement appropriate safeguards (e.g., contractual clauses) to protect your data during cross-border transfers.

11) Your Rights & Choices

Depending on your location, you may have rights to access, correct, update, delete, or port your personal data, object to or restrict processing, and withdraw consent. To exercise these rights, contact us at [PRIVACY EMAIL]. We will respond in accordance with applicable laws (e.g., NDPR, GDPR/UK GDPR, and comparable frameworks).

Account Controls

• Update your profile and preferences within the app.
• Manage notifications in device settings and within the app.
• Request deletion or deactivation of your account via support.

12) Cookies & Similar Technologies

We use cookies, SDKs, and similar technologies to operate and improve our Services, remember preferences, analyze usage, and deliver relevant content. Where required, we will request your consent. You can manage cookies through your browser or device settings.

13) Payments

Payments are handled by third-party processors (the “Payment Processors”). We do not store full card details on our servers. The Payment Processors collect and process payment information in accordance with their own privacy policies. We receive limited information (e.g., transaction status, references) to confirm payment, prevent fraud, and provide support.

14) Marketing & Communications

With your consent where required, we may send you marketing communications about new features, offers, or updates. You can opt out at any time using the unsubscribe link in emails or by contacting us. We will still send essential service notices (e.g., booking confirmations, policy updates).

15) Changes to This Policy

We may update this Policy from time to time. The “Effective Date” above indicates the latest revision. Material changes will be communicated through the app, website, or email.

16) Contact Us

If you have questions or requests about this Policy or your personal data, please contact:

Gadnova Systems Ltd
4 Olorufemi street, Agando-Lagos
Email: support@gadnovaltd.com
Phone: 2347000